Terms of Use
TERMS OF USE
1. I am at least 18 years old (European customers) or 21 years old (US customers).
2. I will only use this site for personal, commercial, or educational purposes, and I will keep all of the information (my shipping & billing address and our security policy) discreet and will not reveal my account details to anybody.
3. I am neither a law enforcement collaborator nor a member of any law enforcement organization.
4. I have no intention of harming anyone by using the information on this site and will only utilize it for commercial purposes.
5. I will engage with the site’s administrators politely and in a culturally appropriate manner.
6. I am aware that some of the products on the site may be harmful to my health and cause undesirable side effects.
Placing your order
1. Before placing an order, please carefully read the ordering instructions.
2. When you place an order, it will remain dormant until you pay for it, at which point we will begin processing it within 24 hours of receiving the payment.
3. You can cancel and delete an order at any time, but only if it has not yet been processed. In cases when the order was already paid for or processed by us, you will have to request a cancellation by sending us a support ticket. Cancellations may not be possible once we have processed the order.
4. Because orders placed don’t reserve the items for you in our warehouse, if the time between placing the order and paying for it is more than one week, you may need to validate the availability of the desired products by submitting a support ticket through the contact form on our Contact Us page to verify that they are all still available.
5. If the order is left unpaid in the system and you decide to pay for it later, even though the live price has changed, you will only have to pay the previous amount quoted in your order.
6. If you want to order a lot of different products but the total amount isn’t enough to qualify for a bulk discount, you can just order them and then contact us to negotiate a lower price within the confines of our discount policy.
7. We regret to notify you that technical issues may cause shipment delays. Nevertheless, this is not a cause for concern or disappointment. If an order is stuck for more than 7 days, please submit a support ticket and request reimbursement, as we offer credits in these situations.
8. You can always check the status, content, and other details of your order in your order history, which is accessible via the website on the ‘My Account’ page.
9. The ‘Order Tracking Code’ and the ‘Mail Tracking Number’ (or ‘Postal Reference Number’) are not to be confused as they have different functions.
10. We will not be able to reship you the requested products if you ordered items that you ordered by accident and haven’t been able to notify us in time.
11. If your order has not arrived within 21 days (UK), 35 days (Rest of the WORLD) please contact us direct to resolve this issue.
Quality
1. Before we source your products, we ensure that they are original and adhere to industry standards. We, and the original manufacturer, guarantee their quality and authenticity. We do not guarantee the same brand as advertised, the brand can change due to inconsistant supplies. However all orders are accurate or higher in terms of quality and dosage amounts.
2. Any issues should be reported to our customer care team as soon as possible via a support ticket form on our Contact Us page, along with a detailed description of the issue and, if necessary, images or videos. We do not offer any refunds for items not being ‘effective’, ‘not working’ or claims of fakes. All our items are genuine and work as suggested.
3. If you are allergic to some components in a product you purchased from us but have already used them, please consult with your doctor as soon as possible, since these cases are regrettably beyond our scope of expertise. It is the user’s responsibility to ensure that they fully understand whatever substance they have ordered and which substances are contained within that product. All ingredients are listed on the product packaging’s side.